Refund Policy

This Refund Policy applies to purchases of Chatbot AI subscriptions and services (the "Application"), operated by Appki Limited (the "Service Provider"). Depending on where you purchased, your payment is processed by one of two channels:

• App Store purchases — subscriptions bought inside the iOS app are processed and billed by Apple through your Apple ID.
• Web purchases — subscriptions bought on our website or through our web checkout are processed securely by Stripe on behalf of the Service Provider.

The refund process is different for each channel, so please find the one that applies to your purchase below.

Subscriptions and Billing

Chatbot AI offers auto-renewing Premium subscriptions (for example, weekly or annual plans). When you purchase a subscription:

• Payment is charged to your Apple ID account (App Store purchases) or to the payment method you provided at checkout (web purchases) at confirmation of purchase.
• The subscription automatically renews at the end of each billing period unless it is canceled — for App Store purchases, at least 24 hours before the end of the current period.
• Renewals are charged at the price shown at the time of purchase.
• Any unused portion of a free trial, if offered, is forfeited when you purchase a subscription.

How to Cancel Your Subscription

Canceling stops future charges but does not refund past ones. After cancellation, Premium access remains active until the end of the already-paid period.

If you subscribed in the iOS app:

1. Open Settings on your iPhone or iPad and tap your name.
2. Tap Subscriptions.
3. Select Chatbot AI and tap Cancel Subscription.

If you subscribed on our website: use the subscription management link in your purchase confirmation email, or email [email protected] from the address you used at checkout and we will cancel it for you.

Please note that deleting the Application from your device does not cancel your subscription — a subscription must be canceled through the channel it was purchased in, as described above.

Refunds for App Store Purchases

Refunds for purchases made through the App Store are granted or declined by Apple, not by the Service Provider. Apple reviews each request and makes the final decision; the Service Provider is not able to issue refunds for App Store transactions directly.

To request a refund from Apple:

1. Go to reportaproblem.apple.com and sign in with the Apple ID used for the purchase.
2. Choose Request a refund, select the reason, and select the Chatbot AI purchase.
3. Submit the request. Apple typically responds within 24–48 hours.

You can also request a refund through the App Store app or by contacting Apple Support. More details are available in Apple's own refund guidance at support.apple.com.

Refunds for Web Purchases

Refund requests for purchases made on our website are handled directly by the Service Provider. To request a refund, email [email protected] from the email address you used at checkout, and include the approximate date and amount of the charge.

Web purchase refund requests are reviewed on a case-by-case basis and handled in accordance with applicable consumer protection laws. Where you have a statutory right to a refund — for example, the 14-day right of withdrawal for consumers in the European Union and United Kingdom, to the extent it applies and has not been waived by your express consent to immediate access to the digital service — we will honor it. Approved refunds are returned to your original payment method through our payment processor, Stripe, and typically appear within 5–10 business days.

Information Shared with Apple

As described in our Terms of Use and Privacy Policy, if you request a refund for an in-app purchase, Apple may receive information about your purchase activity — including time of installation, usage metrics, and consumption details — in order to process the request. If you would like to opt out of this data sharing, please contact [email protected].

Billing Issues and Support

If you believe you were charged in error, were double-charged, or have any other billing concern, please contact us at [email protected] before or alongside your Apple refund request. While the final refund decision for App Store purchases rests with Apple, we are happy to help you resolve subscription issues, confirm cancellation, or assist with your request.

Changes to This Policy

The Service Provider may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. You are advised to review this page periodically.